hbajhe Privacy Policy

hbajhe is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy will tell you what information hbajhe collects, why it is collected, how it is used, and how that information is kept safe.

By using our website hbajhe.cam, you are agreeing to this Privacy Policy. If you do not agree with any condition of this policy, please refrain from using our services.

When creating an account on hbajhe, while using our services, and when contacting us, we may collect the following types of information:

1.1 Identity Information

• Your full name and date of birth
• National ID (NID) number or passport number (for age verification)
• Email address and mobile number
• Current address

1.2 Financial Information

• bKash, Nagad or Rocket account number (for transactions)
• Bank account information (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device type
• Browser type and version
• Operating system
• Cookies and session data
• Logs of your activity on the site (game play history, betting records)

1.4 Voluntarily Provided Information

• Information you provide when seeking support via live chat or email
• Opinions submitted through surveys or feedback forms

hbajhe collects and processes your information only for specific and lawful purposes. We use your information for the following reasons:

• Account Management: Creating, verifying, and keeping your account secure.
• Service Delivery: Ensuring smooth betting, gaming, and financial transactions.
• Age Verification: Confirming that only individuals aged 21 or above are using the services.
• Fraud Prevention: Preventing unauthorized access, deception, and money laundering.
• Customer Support: Resolving your complaints and questions.
• Personalized Experience: Providing relevant offers and information based on your preferences.
• Safe Gaming: Identifying potentially problematic gaming behavior and applying responsible gaming measures.
• Legal Compliance: Following applicable laws and regulations.

hbajhe never sells your personal information to third parties. However, we may share information in the following limited circumstances:

3.1 Service Provider Partners

Technology service providers, payment processors, and data analytics firms working on our behalf may access information to a limited extent. These partners are bound by contract under our privacy policy and may not use your information for any other purpose.

3.2 Legal Reasons

We may be required to disclose information to comply with a court order, a lawful authority's demand, or applicable law.

3.3 Fraud Prevention

Information may be shared with relevant authorities to identify fraudulent activity or illegal financial transactions.

hbajhe applies industry-standard technical and organizational measures to protect your information. Our key security steps are as follows:

• SSL Encryption: All your information is protected through 256-bit encryption technology, which prevents data theft or unauthorized access.
• Firewall Protection: Our servers are secured by advanced firewalls and intrusion detection systems.
• Access Control: Only authorized staff can access your information, and every access is logged.
• Two-Factor Authentication: A two-step verification method is used to increase account security.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Minimization: We collect only the information that is essential for providing services.

Please keep in mind that sending or storing any information over the internet is not one hundred percent safe. We take every precaution, but no security measure is perfect.

hbajhe uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential Cookies: To ensure the basic functionality of the website — such as maintaining login sessions and security checks.
• Functional Cookies: To remember your preferences — such as language selection and display settings.
• Analytics Cookies: To analyze site usage and improve the quality of services.

5.2 Cookie Controls

You can disable cookies from your browser settings. Please note that disabling essential cookies may affect some functionality of the website.

hbajhe retains your information only for as long as is necessary to fulfill the required purposes. In general:

• All information is retained while your account is active.
• After an account is closed, information may be kept for a specified period to meet legal obligations, resolve disputes, and prevent fraud.
• Financial transaction records are retained for the period required by applicable law.
• Customer support communications are generally kept for a reasonable period after resolution.

Once the specified retention period ends, we securely delete or anonymize the information.

As a customer of hbajhe, you have the following rights regarding your own information:

7.1 Right of Access

You may ask us at any time what information we are holding about you.

7.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted, however information required to meet legal obligations may be retained.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes.

7.5 Right to Data Portability

You may request your information in a structured, readable format.

hbajhe's services are intended solely for individuals aged 21 or above. We do not intentionally collect information from any minor.

If we find that a minor has used our platform, we will immediately close that account and take steps to delete the related information.

If you believe that a minor is using our services, please let us know at [email protected].

Our platform may contain content from game software providers — such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe. These providers have their own privacy policies and those policies will apply when using their services.

Payment service providers — bKash, Nagad, Rocket — process transaction information according to their own privacy policies. Please visit their respective websites for their policies.

hbajhe is not responsible for the privacy practices of third parties.

hbajhe may update this Privacy Policy from time to time. If there are any significant changes to the policy, we will notify you by email or through a special notice on our website.

After each change, the "Last Updated" date shown at the top of this page will change. If you continue using our services after a change, you will be considered to have agreed to the new policy.

We ask that you review this policy regularly so that you are always informed about how your information is being used.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us in the following ways:

For more information on responsible gaming, please visit our Responsible Gaming page. For the general terms and conditions of our services, please read the Terms and Conditions.